Frequently Asked Questions
Table of Contents
How do I get a library card?
Library cards are free for all Wisconsin residents. Bring a photo ID with your name and current address to any service desk. Residents ages 0-15 will need a parent or guardian present to sign for the card.
If you are a new resident or your photo ID doesn’t include your current address, please bring additional proof of address such as a bank statement, checkbook, utility bill, or other official mail.
We do not have fines unless something is damaged or lost.
How do I download or stream e-materials?
You will need a valid library card to download and stream ebooks, e-audiobooks, music, TV shows, movies, comics, and more. Feel free to bring your device to the library for assistance with creating accounts and borrowing electronic materials.
- Libby or Overdrive: The Libby and Overdrive apps both provide access to the Wisconsin Public Library Consortium of ebooks and e-audiobooks. Libby is the newest version of this app – we recommend trying Libby first! If you’re using a Kindle product or PC, the classic version, Overdrive, will likely work better for you. Search the app store in your smartphone or tablet for Libby (or Overdrive) and follow the registration and log-in instructions – remember, you’ll need a valid library card and PIN.
- hoopla: The hoopla app allows users to instantly stream and view ebooks, e-audiobooks, music, TV shows, movies, and comics – no holds lists or wait time! Download the hoopla app on your smartphone or tablet, or visit https://www.hoopladigital.com to create an account with your library card, PIN, and email address. Farnsworth Public Library patrons are allowed to stream four items from hoopla every calendar month.
How do I renew my library card?
Your library card will expire on your birthday each year. Please visit, call, or email the Library to confirm your contact information and renew your card for another year.
How do I register and log in to my InfoSoup account?
To register for a library card with InfoSoup, visit https://infosoup.na5.iiivega.com/registration, complete the form, and click the “Get My Card” bottton.
To access the InfoSoup catalog:
- Visit https://infosoup.na5.iiivega.com.
- Click on the Log In button in the upper right corner of the page.
- Enter your library card barcode passcode. They will be the same as in old catalog.
- Click the Log In button.
Contact the library if you run into any issues.
How do I place a hold on library materials?
You can place a hold on any item in our catalog by logging into your Infosoup account. After searching for your desired item, click “Place Hold” (or “Hold Specific Edition”), choose your pickup location, and click the “Confirm Location” button.
You can also visit the library or call or email us and a librarian will be happy to add holds to your account for you.
How do I renew library materials?
You can renew items that you have checked out UNLESS there are additional holds on them. To renew items, log into your Infosoup account. Then:
Log in to your library account on InfoSoup. You can renew checkouts from the Checkouts & Requests section of the Account Portal. You can either renew checkouts individually or you can renew multiple checkouts at the same time. You must sign in to your account to renew a checkout. More details are available here.
You can also visit the library or call or email us and a librarian will be happy to help you renew your items.
Can I pay my library fines online?
Yes, you may pay fines for damaged or lost items here. Sign in with your library card number and Personal Identification Number (PIN). If you need help with your PIN, please ask library staff or assistance.
Can I print at the library?
Yes, printing is available at the library. Printing costs after logging in to a public computer either with library card or day pass are $0.25/page for black and white and $1/page for color.